{"id":6187,"date":"2024-06-05T16:56:07","date_gmt":"2024-06-05T16:56:07","guid":{"rendered":"https:\/\/zooom4u.eu\/?post_type=card&#038;p=6187"},"modified":"2024-06-07T07:36:18","modified_gmt":"2024-06-07T07:36:18","slug":"ospo-services-matrix-and-pipeline","status":"publish","type":"card","link":"https:\/\/zooom4u.eu\/index.php\/card\/ospo-services-matrix-and-pipeline\/","title":{"rendered":"OSPO Services matrix and pipeline\u2028"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"6187\" class=\"elementor elementor-6187\" data-elementor-post-type=\"card\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2cc44b26 e-flex e-con-boxed e-con e-parent\" data-id=\"2cc44b26\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf08a2f elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"cf08a2f\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">OSPO Services matrix and pipeline\u2028<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d27e161 elementor-widget elementor-widget-text-editor\" data-id=\"6d27e161\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><!-- wp:paragraph --><\/p>\n<p><span style=\"white-space-collapse: preserve;\">The service matrix is a 5&#215;5 table mapping the services in the customer journey. The matrix will be different for each specific case: each supporting organization will be able to identify its customers journey and map as-is and to-be services inside the matrix. <br \/>We provide an example of how the matrix can be applied to the two customer journey of a researcher described <a href=\"\/index.php\/card\/customer-journey-examples\/\">here<\/a>. <br \/><\/span><\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4a94d6d e-flex e-con-boxed e-con e-parent\" data-id=\"4a94d6d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e6d846 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"5e6d846\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.figma.com\/community\/file\/1379723803576814926\/zooom-ospo-services-matrix?searchSessionId=lx02yfo4-ajtn86yfq6\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Get FigJam template<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-449bbea elementor-align-center elementor-widget elementor-widget-button\" data-id=\"449bbea\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/zooom4u.eu\/wp-content\/uploads\/2024\/06\/OSPO-services-matrix-final.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download the PDF<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b79c846 e-flex e-con-boxed e-con e-parent\" data-id=\"b79c846\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c5fb03 elementor-widget elementor-widget-heading\" data-id=\"3c5fb03\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Example of services matrix for a TTO OSPO supporting an academic researcher<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f72334 elementor-widget elementor-widget-image\" data-id=\"7f72334\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1969\" height=\"2048\" src=\"https:\/\/zooom4u.eu\/wp-content\/uploads\/2024\/06\/ServicesMatrixEx-1969x2048.jpeg\" class=\"attachment-2048x2048 size-2048x2048 wp-image-6201\" alt=\"\" srcset=\"https:\/\/zooom4u.eu\/wp-content\/uploads\/2024\/06\/ServicesMatrixEx-1969x2048.jpeg 1969w, https:\/\/zooom4u.eu\/wp-content\/uploads\/2024\/06\/ServicesMatrixEx-288x300.jpeg 288w, https:\/\/zooom4u.eu\/wp-content\/uploads\/2024\/06\/ServicesMatrixEx-984x1024.jpeg 984w, https:\/\/zooom4u.eu\/wp-content\/uploads\/2024\/06\/ServicesMatrixEx-768x799.jpeg 768w, https:\/\/zooom4u.eu\/wp-content\/uploads\/2024\/06\/ServicesMatrixEx-1476x1536.jpeg 1476w\" sizes=\"(max-width: 1969px) 100vw, 1969px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"featured_media":0,"parent":0,"template":"elementor_header_footer","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false},"card-tag":[77,78,76,90],"card-type":[72],"class_list":["post-6187","card","type-card","status-publish","hentry","card-tag-open-data","card-tag-open-hardware","card-tag-open-software","card-tag-orgsupport","card-type-tool"],"acf":[],"_links":{"self":[{"href":"https:\/\/zooom4u.eu\/index.php\/wp-json\/wp\/v2\/card\/6187","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zooom4u.eu\/index.php\/wp-json\/wp\/v2\/card"}],"about":[{"href":"https:\/\/zooom4u.eu\/index.php\/wp-json\/wp\/v2\/types\/card"}],"version-history":[{"count":5,"href":"https:\/\/zooom4u.eu\/index.php\/wp-json\/wp\/v2\/card\/6187\/revisions"}],"predecessor-version":[{"id":6214,"href":"https:\/\/zooom4u.eu\/index.php\/wp-json\/wp\/v2\/card\/6187\/revisions\/6214"}],"wp:attachment":[{"href":"https:\/\/zooom4u.eu\/index.php\/wp-json\/wp\/v2\/media?parent=6187"}],"wp:term":[{"taxonomy":"card-tag","embeddable":true,"href":"https:\/\/zooom4u.eu\/index.php\/wp-json\/wp\/v2\/card-tag?post=6187"},{"taxonomy":"card-type","embeddable":true,"href":"https:\/\/zooom4u.eu\/index.php\/wp-json\/wp\/v2\/card-type?post=6187"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}