OSPO Services matrix and pipeline

The service matrix is a 5×5 table mapping the services in the customer journey. The matrix will be different for each specific case: each supporting organization will be able to identify its customers journey and map as-is and to-be services inside the matrix.
We provide an example of how the matrix can be applied to the two customer journey of a researcher described here.

Example of services matrix for a TTO OSPO supporting an academic researcher