ZOOOM Licensing Decision Tree
We will ask you a set of questions based on what you want to achieve with your organization and software product and based on that we will guide you through the different choices that you can make. Start with questions at: https://zooom4u.eu/index.php/tk_licensedecisiontree/
OSPO Services matrix and pipeline
The service matrix is a 5×5 table mapping the services in the customer journey. The matrix will be different for each specific case: each supporting organization will be able to identify its customers journey and map as-is and to-be services inside the matrix. We provide an example of how the matrix can be applied to the two customer journey of a researcher described here. Get FigJam template Download the PDF Example of services matrix for […]
CUSTOMER JOURNEY EXAMPLES
Two examples of customer journeys are provided for researchers and companies. Needs, activities and pain points in the different phases of the journey are indicated.
